Shipping Policy

Thank you for choosing 상패스튜디오|Honorworks for your custom awards and plaques. This Shipping Policy outlines the terms and conditions related to the shipment of your orders.

1. Processing Time

The processing time for custom awards and plaques varies depending on the complexity of the design, the materials used, and the current order volume. Generally, processing times range from 5 to 10 business days. We will provide an estimated processing time when you place your order. Please note that processing time does not include shipping time.

2. Shipping Methods and Costs

We offer several shipping methods to meet your needs. Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping costs during the checkout process.

We primarily use the following carriers:

• UPS
• FedEx
• DHL
• USPS

The available shipping methods and carriers may vary depending on your location.

3. Shipping Destinations

We ship to addresses within [List of Countries]. If you are located outside of these areas, please contact us to discuss shipping options.

4. Shipping Time

Shipping time depends on the shipping method you choose and the destination of your order. Estimated shipping times are provided by the carrier and are not guaranteed. We are not responsible for delays caused by the carrier, weather conditions, or other factors beyond our control.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.

6. Shipping Address

Please ensure that you provide an accurate and complete shipping address during checkout. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, you will be responsible for the additional shipping costs to reship the order.

7. International Shipping

For international orders, you are responsible for any customs duties, taxes, or other fees imposed by your country. These fees are not included in the purchase price or shipping costs. Please check with your local customs office for more information.

8. Damaged or Lost Shipments

If your order arrives damaged, please contact us within 7 days of receiving the shipment. We will require photographic evidence of the damage to file a claim with the carrier. If your order is lost in transit, please contact us, and we will work with the carrier to locate the shipment. If the shipment cannot be located, we will offer a replacement or a refund.

9. Shipping Insurance

Shipping insurance is available for an additional fee. If you would like to add shipping insurance to your order, please contact us before placing your order.

10. Contact Us

If you have any questions about our shipping policy, please contact us:

[Your Company Name]
[Your Address]
[Your Email Address]
[Your Phone Number]

We appreciate your business and look forward to delivering your custom awards and plaques!